Information and advice for Accommodation businesses to help prepare to welcome visitors again.
GENERAL GUIDANCE AND RESOURCES
New Local Restrictions for North East England
The government has set out new COVID alert levels, which came into force on October 14, they are:
- Medium - this is for areas where national restrictions continue to be in place.
- High - this is for areas with a higher level of infections where some additional restrictions are in place.
- Very High - this is for areas with a very high level of infections and where tighter restrictions are in place.
The seven councils in North East England (County Durham, Gateshead, Newcastle, North Tyneside, South Tyneside, Northumberland and Sunderland) currently fall under the ‘High’ level.
Government has produced a list of what you can and can’t do if you live, work or travel to the affected areas. In addition, Durham County Council has produced an FAQ document providing further information on restrictions affecting the county.
Clarification has been provided by DCMS on travel and overnight Stays in England
- In Local COVID Alert Level Very High areas: Residents of very high alert areas should avoid staying overnight in another part of the UK, except if they need to do so for work, education or caring responsibilities and they must not stay with anyone they do not live with elsewhere in the UK. People are being asked to avoid staying overnight in a very high alert area where possible, except for those who need to for work, education or caring responsibilities. Residents from a very high alert area may travel to hotels and other guest accommodation within that area but should only do so with people in their household or support bubble.
- In Local COVID Alert Level High areas: People can still travel within high alert areas to hotels and other guest accommodation but should only do this with other people in their household or support bubble. People can still go on holiday outside of high alert level areas but must only do so with other people in their household or support bubble.
- In Local COVID Alert Level Medium areas: Motorway services, airports and seaports will be exempted from the 10pm hospitality curfew (though no alcohol is to be served between 10pm and 5am); in addition to delivery and drive-thru, hospitality venues will now be able to offer click-and-collect service for the sale of food and non-alcoholic drink between 10pm and 5am, provided customers have pre-ordered by phone, online, or by post; theatres, concert halls and cinemas will be exempt from requiring people to be seated whilst ordering food and drink; the restrictions on singing, dancing and loud music in hospitality premises will be removed.
Business Interruption Insurance
The High Court handed down its judgment in the Financial Conduct Authority’s (FCA)’s business interruption insurance test case. The Court found in favour of the arguments advanced for policyholders by the FCA on the majority of the key issues. An appeal has been lodged.
Risk Assessment Tool
Safe Reopening Accreditation Schemes
Several organisations such as VisitBritain, UK Hospitality, The AA, and Quality in Tourism have developed schemes based on government guidance to help businesses give themselves and customers confidence that they are safe to visit again.
The official UK mark from VisitBritain and the UK’s national tourism organisations to signal that a tourism and hospitality business has worked hard to follow government and industry COVID-19 guidelines and has a process to maintain cleanliness and aid social distancing. The scheme is free.
Supported by key industry bodies and open to all hospitality establishments that pass the AA’s stringent criteria. The accreditation will indicate to customers that an establishment has in place the necessary risk assessment, safety measures and staff training to reopen safely, in line with the UK’s respective government guidelines as they are published. The scheme is free.
The accreditation is suitable for hospitality operators and accommodation providers who want to provide guests with reassurance of standards. The scheme inspects everything that a business needs to do to be complaint with regulation, committed to quality standards and be safe and clean. Cost from £125 plus VAT.
UK Hospitality has issued a briefing note on managing linen in hotels and the hospitality sector.
A new video has been produced by Rockliffe Hall showing how they are going make visitor stays safe and memorable. The hotel is looking to open from 4th July subject to government guidelines.
BED & BREAKFAST - Example COVID-19 Secure Policy
The 25 Boutique B&B in Torquay is planning to open to guests from 4th July subject to government guidelines. In preparation, they have developed a COVID-19 Secure Policy that clearly sets out how they are keeping guests (and themselves) safe. Many thanks to Andy and Julian for giving us permission to share.
Read detailed COVID-19 updates and guidance for self-catering operators from the Professional Association of Self-Caterers. Resources include self-catering specific risk assessment and cleaning protocols.
CAMPING AND CARAVANNING
The Camping and Caravanning Club has produced information to keep visitors and staff safe.
BUSINESS REPRESENTATIVE ORGANISATIONS AND TRADE ASSOCIATIONS
Additional Coronavirus related support is available from: