Suppliers to Industry

At insight6, we help businesses see their organisation through their customers’ eyes. As customer experience specialists, we provide clear, actionable insights that enable organisations to strengthen their reputation, improve performance, and grow sustainably.

County Durham is home to an exceptional mix of tourism, hospitality, retail and service-led businesses. In today’s competitive visitor economy, experience is everything. From the first online search to post-visit follow-up, every interaction shapes perception, influences reviews and determines whether customers return or recommend you.

That’s where insight6 adds value.

For Visit County Durham partners, our role is simple: to help you protect and enhance your reputation, strengthen your visitor experience and turn insight into measurable commercial results.
By working together, we can ensure County Durham continues to be recognised not only for its beautiful landscapes and rich heritage, but also for the quality, consistency and warmth of the experiences delivered by its businesses.

If you would like to understand how your customer journey performs in practice, or explore how structured feedback could support your growth plans, your local CX Specialist, Mac Eddy, would welcome the opportunity to talk.

Services we provide:

• Mystery Shopping 
• Instant Insights - real-time customer and team feedback
• Customer Surveys and focus groups
• Training - sales and service
• Customer Journey Mapping
• Mentoring and Coaching