Suppliers to Industry



We know it's a challenge running a business and it's very typical to hear business owners/managers saying: 

- I am frustrated as my team do not deliver to the standards we set
- I am concerned as we need to retain and gain more customers
- I am anxious as we need to make more money, but we are failing to convert a good business enquiry, and/or we are failing to increase the average transaction spend

We love working with local businesses to help them to motivate the team, gain a real understanding of what customers see, feel and hear, and put in place a plan to embed positive behaviours in people, deliver a great customer experience and sell more. 


80% of business owners believe they deliver a great customer experience, but when you ask customers the same question the answer is 8%.

Why is this? As busy business owners, you get so wrapped up in the day to day running of your business, making sure you deliver an amazing product or service, quite often you fail to see and understand what the customer is seeing, hearing and feeling.

More and more business are putting in a place a Customer Experience strategy to help them to keep and gain customers, plus sell more, as they understand that by putting the customer at the heart of what they do, it is a key differential in making sure you are ahead of your competitors.  And, why would you not want to deliver the best experience you can? You are in business because you are ambitious and passionate.  


We are passionate about Customer Experience! We design and deliver some of the most advanced feedback programmes in the world. Having conducted over 280,000 Customer Experience Reviews (mystery shops) and Customer Surveys, we are able to rapidly transfer our knowledge and expertise to create your perfect Customer Experience programme. 

We are there, supporting and partnering you every step of the way with Customer Experience Workshops, Business Coaching sessions, Customer Service Training, Focus Groups, Sales Training and Survey systems which will boost your online reviews.

Whatever it takes. It's all part of the service we deliver based on our own unique ICX6 philosophy. 


We provide all Visit Durham members with a complimentary consultation to listen about your own challenges and issues, for you to then decide if we can help. 

Is there a catch? Apart from the 30 to 60 minutes we take listening and talking to you, the answer is no. You have started the process of helping yourself to retain and gain customers, and sell more.  

Businesses we love to help include: Attractions, Education, Event Teams, Farm Shops, Family Businesses, Hotels, Leisure, Professional Services, Opticians, Pubs, Retailers, Restaurants & many more. 


The simple answer is I don't know, but we do care about the businesses we speak to and I would love to find out if we are a right partner for you. 

I am happy to have a confidential and no-expense chat with you and see if your own challenges and issues are around Team Motivation, Consistent Service Delivery, Retaining and Gaining Customers, and/or making More Money.

If you decide it is right to partner with insight6, then we can either agree on a Customer Experience Programme, a one-off project to provide analysis or start a discussion to help you in the future, if the time is not right now.


If you want to gain and retain more customers & sell more, please either call me on 07891 631869 or email mentioning you are a Visit County Durham member. 


Insight6 - Do you get frustrated by customer feedback

Insight6 - Do you get frustrated by customer feedback

Visit County Durham member insight6 is offering businesses a survey system to help fix this issue by boosting online reviews and gaining real-time feedback via email notifications and QR codes. You will get a personalised survey system to use, sector benchmarking, trends tracking and local support. We will help you to improve your Google Review/Facebook/Trustpilot […]

Read More about Insight6 - Do you get frustrated by customer feedback