COVID-19 Financial Awareness and Support
COVID-19 Financial Awareness and Support

COVID-19 Financial Awareness and Support

If you're having trouble managing your money or require immediate help you can get free and impartial advice and support from a range of places: 

 

Welfare Rights 

We can help with questions and problems about benefits. We offer services to the public, and to advisers and other organisations. All services are confidential and free of charge if you live in County Durham.

Open: Monday to Thursday from 8.30am until 5.00pm and Friday 8.30am until 4.30pm.

Telephone: 03000 268 968

email: welfare.rights@durham.gov.uk

Website: www.durham.gov.uk/welfarerights

 

Citizens Advice

We can help to resolve legal, money and a huge variety of other issues by providing free, independent and confidential advice every year.

Open: Monday to Friday from 9.00am until 5.00pm (not available on Bank Holidays)

Telephone: 03444 111444

Website: www.citizensadvice.org.uk/

 

Business Debtline 

We know many people are worried about their finances right now. We are here to help. Like many employers, we are taking steps to look after our staff but we are open to give you the advice and support you need.

Open: Monday to Friday 9.00am until 8pm

Telephone: 0800 197 6026

Website: www.businessdebtline.org/

 

The Money Advice Service 

Free and impartial advice set up by government through the Money and Pensions Service.

Open: Monday to Friday 8.00am until 6.00pm (closed Saturday, Sunday and Bank Holidays)

Telephone: 0800 138 7777 

email: enquiries@maps.org.uk

Website: www.moneyadviceservice.org.uk/en

 

StepChange 

Our team of debt experts help 650,000 people a year to deal with their debt problems. With 25 years’ experience, you can be confident that we can provide the advice and support you need to achieve long-term financial control.

Open: Monday to Friday 8.00am until 6.00pm

Telephone: 0800 138 1111

Website: www.stepchange.org/start.aspx

 

Turn2us 

We are a national charity helping people when times get tough. We provide financial support to help people get back on track. 

Telephone: 0808 802 2000

Open: Monday to Friday 8.00am until 6.30pm and Saturday 9:00am until 1.00pm

email: info@turn2us.org.uk

Website: www.turn2us.org.uk/

 

NE First Credit Union 

We offer free advice on loans and savings.

Telephone: 0330 055 3666 

email: info@nefirstcu.co.uk or durham@nefirstcu.co.uk 

Website: nefirstcu.co.uk/

 

Gov.uk: Report a Loan Shark 

Loan sharks are illegal moneylenders who often charge very high interest rates. You can check if a company is authorised to lend money and report loan sharks anonymously.

Telephone: 0800 111 6768

Open: Monday to Friday 8.00am until 6.00pm Saturday 9.00am until 1.00pm 

email: consumer.queries@fca.org.uk

Website: www.gov.uk/report-loan-shark

 

Stop Loan Sharks 

We are Stop Loan Sharks or the England Illegal Money Lending Team. Our specialist team of investigators and LIASE officers work together throughout the country to stop loan sharks lending illegally and to prosecute them.

Telephone: 0300 555 2222 (any time of the day or night)

email: reportaloanshark@stoploansharks.gov.uk

Website: www.stoploansharks.co.uk/